AI-Powered Claims Document Intelligence for an Insurance Provider
How Papyrus Intelligent EDMS helped an insurer classify, route and settle claims documentation faster — cutting turnaround time and improving policyholder experience.
Claims stalled waiting on paperwork
Claims documents — forms, medical reports, assessor photos, police abstracts — arrived through multiple channels and had to be manually sorted, matched to the right claim file and routed to the right adjuster. Backlogs during peak periods slowed settlement and frustrated policyholders.
- Manual sorting and matching of claims documents
- Slow routing to the right adjuster or department
- Backlogs during high claim-volume periods
AI classification from intake to settlement
Fabtech deployed Papyrus Intelligent EDMS with AI-powered document classification and data extraction, automatically identifying document types, matching them to the correct claim, and routing them into adjusters’ workflow queues — with full visibility into every claim’s document status.
- Automatic document classification & matching
- Rules-based routing to adjuster queues
- Real-time claim document status visibility
Papyrus, Connected to the Claims Ecosystem
Built on Proven Enterprise Technology
Faster Claims, Happier Policyholders
Faster Claims Turnaround
Documents reach the right adjuster automatically instead of sitting in a manual sorting queue.
Reduced Backlogs
Automated classification absorbs peak-period volume spikes without added headcount.
Full Claim Traceability
Every document’s status and history is visible for compliance and customer service.
Our Consulting Methodology
Business Challenge
Discovery Workshop
Business Analysis
Solution Design
Papyrus Implementation
Scanning & Migration
Integration
Training
Go Live
Continuous Optimisation
Business Outcomes
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Want Faster Claims Turnaround?
Talk to our team about using Papyrus Intelligent EDMS to classify, route and settle claims documentation faster.
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