Business Process Outsourcing — Smarter Operations Through Technology
Hand responsibility for an agreed business or technology-enabled process to a partner that understands the systems behind it. Fabtech delivers outsourced processes under a defined scope, governance arrangement and service-level framework.
Outsourcing an Outcome, Not Just Adding People
Business process outsourcing (BPO) is the transfer of an agreed business process to an external provider, which runs it under a defined scope, governance arrangement and service-level framework. The provider is accountable for the agreed process or service outcome — not simply for supplying staff.
Fabtech’s approach is technology-enabled: we look first at how platforms, automation, workflow and reporting can make a process more consistent and measurable, then agree how it will be run, monitored and improved.
Business Process Outsourcing
- Fabtech is responsible for an agreed process or service outcome
- Scope, service levels and reporting defined upfront
- Fabtech organises the people, tools and methods
- You set requirements and review performance
IT Staff Augmentation
- Professionals supplement your team
- You generally direct their day-to-day work
- You retain responsibility for the outcome
- Suited to skills gaps and extra capacity
Processes We Can Explore With You
The following areas build on Fabtech’s technology delivery capabilities. Each is scope-dependent: whether and how a process can be outsourced is confirmed during an assessment of your requirements.
Technology-Enabled Process Support
Running defined operational processes that depend on enterprise systems, with clear inputs, outputs and service levels.
Digital Document & Records Operations
Document capture, digitisation, indexing and records administration, supported by intelligent document management.
Data Processing & Reporting Support
Data entry, validation, cleansing and preparation of recurring operational reports.
Application & Systems Support
User support, issue triage and routine administration for business applications.
Workflow Administration
Managing approval workflows, digital forms and case queues so work moves predictably.
Reporting & Business Intelligence Support
Maintaining dashboards, refreshing Power BI reports and supporting KPI reporting cycles.
Selected IT Operational Processes
Defined IT operations tasks such as monitoring, user administration and backup checks.
Automation of Repetitive Administrative Processes
Identifying repetitive tasks that can be automated, then operating the automated process.
Technical Support Functions
Defined technical support services delivered against agreed response and resolution targets.
Defined Scope. Clear Service Levels. Ongoing Governance.
A BPO engagement typically moves through five stages, each agreed with you before the next begins.
Assess
Understand the current process, volumes, systems, pain points and objectives.
Design
Define the future process, scope boundaries, service levels, reporting and governance.
Transition
Plan knowledge transfer, access, tooling and a controlled handover.
Operate
Run the process against the agreed service levels.
Report & Improve
Report performance and identify opportunities for automation and improvement.
Scope
What is in and out of scope, with inputs, outputs and volumes.
Service levels
Measurable targets agreed in the service agreement.
Governance
Roles, review meetings, escalation and change control.
Data protection
Confidentiality, access controls and data-handling obligations set out contractually.
BPO Built on Enterprise Platforms
Because Fabtech builds and implements enterprise systems, outsourced processes can draw on proven technology — document intelligence, workflow automation, integration and business intelligence — where it fits your requirements.
Processes That Tend to Suit Outsourcing
- Repeatable and well-defined, with clear inputs and outputs
- Measurable, so service levels can be set and reported
- Technology-dependent, where systems and automation add value
- Not core to your differentiation, freeing your team for strategic work
When Staff Augmentation May Fit Better
- You want to keep direct control of how the work is done
- The need is a specific skill rather than a whole process
- Requirements are still changing rapidly
Business Process Outsourcing FAQs
Which processes does Fabtech currently outsource?
The areas on this page are potential services based on Fabtech’s technology capabilities. Whether a specific process can be outsourced, and on what terms, is confirmed after we assess your requirements.
How are service levels agreed?
Service levels are defined during the design stage, based on the process, volumes and your business needs, and are set out in the service agreement together with the reporting arrangements.
What happens to our data?
Confidentiality, access controls and data-handling obligations, including those under Kenya’s Data Protection Act, 2019, are set out in the agreement for each engagement.
Can we start with a small pilot?
A phased approach, starting with a limited scope, can be discussed during scoping where it suits the process.
Discuss Your Outsourcing Needs
Describe the process you are considering outsourcing — its purpose, volumes and the systems involved. We will arrange a discussion to explore scope and fit.
What happens next
We review your request and arrange an initial assessment conversation.
Prefer to talk?
(+254) 203 673 798 · (+254) 703 041 798
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