Polygon Suite
Sales Force & Workforce Automation System
Polygon is our Sales Force Automation (SFA) system — built to automate order processing, contact management, information sharing, inventory monitoring, order tracking, customer management, sales forecasting, and employee performance evaluation, all highly customised for our local market.
What Is SFA?
Sales Force Automation (SFA) is a technique of using software to automate business tasks around sales, including order processing, contact management, information sharing, inventory monitoring and control, order tracking, customer management, sales forecast analysis, and employee performance evaluation.
Why Polygon Suite
SFA is often used interchangeably with CRM; however, CRM does not necessarily imply automation of sales tasks. Our Sales Force Automation System, Polygon, offers more than a standard sales force system and is highly customised for our local market.
The Polygon Suite Platform
Polygon is a full workforce automation system. It covers all the activities needed to maintain a productive workforce, including field staff management, employee collaboration, sales force automation, customer relationship management, performance monitoring, case management, contract management, sales forecasting, scheduling, and analytics.
⚡ Efficiency
Polygon replaces manual processes that create organizational inefficiencies. Its ability to integrate with other systems, such as marketing automation tools, lets companies interact with customers in ways they otherwise wouldn’t have the resources for.
🤝 Collaboration
Polygon replaces tools like spreadsheets that appear functional but fall short in key areas — especially collaboration. Cloud-based access lets employees across departments manage customer relationships and see the big picture at any time.
📊 Data-Driven Insights
Data is one of the most valuable strategic assets, and Polygon houses some of the most valuable data your business has. Built-in analysis and visualization tools help you understand your data and learn things about your customers you wouldn’t otherwise know.
✅ Increased Accountability
Without the right tools, customers fall through the cracks. Polygon adds a layer of accountability, helping employees across departments understand their responsibilities throughout the customer lifecycle — and quickly identify what went wrong when something is missed.
😊 Improved Customer Experience
Customers are more accurately segmented and their needs identified, so your team can interact with them meaningfully at the right times — leading to more sales, faster sales, and higher customer retention and satisfaction.
Where To Access Polygon Suite
Polygon Suite is accessed directly from www.polygonsuite.co.ke and www.polygonsoftware.com.
Learn More About Our Process
Our Sales Force Automation System, Polygon, offers more than a salesforce system and is highly customised for our local market.
Workforce Automation
Digitize field staff management, scheduling, and daily activity tracking so your workforce operates efficiently from anywhere.
Execution
Automate order processing, contract management, and case management so tasks move from initiation to completion without manual bottlenecks.
Delivery
Generate real-time analytics and sales forecasts that give management the visibility needed to make fast, informed decisions.
Benefits Of A Sales Force System
- Understanding the economic structure of an industry
- Identifying segments within a market
- Identifying a target market and the best customers in place
- Doing marketing research to understand competitors and their products
- Developing new products
- Establishing environmental scanning mechanisms to detect opportunities and threats
- Understanding your company’s strengths and weaknesses
- Auditing customers’ experience of a brand
- Developing marketing strategies for each product using price, product, distribution, and promotion
- Coordinating the sales function with other parts of the promotional mix, such as advertising, sales promotion, public relations, and publicity
- Creating a sustainable competitive advantage
- Providing an empirical basis to write marketing plans regularly and track progress toward them
- Providing input into feedback systems to help monitor and adjust the process
- Developing profiles (demographic, psychographic, and behavioral) of core customers
- Increasing productivity: sales staff and managers use their time more efficiently, which can reduce costs, increase revenue, and grow market share
- Giving field sales staff the ability to relay information more often, so management gets current data and the company becomes more alert and agile
- Increasing customer satisfaction: when information is used to match products to expectations and service customers diligently, it leads to increased loyalty, reduced acquisition costs, and higher profit margins
See Polygon Suite In Action
Talk to us about automating your sales force and workforce operations with Polygon Suite.